Capabilities built for gold retail operations
Each module is designed to reduce daily friction, improve control, and support confident branch management.
AI Sales Agents
Unified inbox for WhatsApp, web chat, and social. Handoff queues, safety checks, and AI-assisted responses with human oversight.
- Inbox, Action Queue, Handoff Queue
- Live metrics and escalation visibility
- Grounded replies with approval workflows
AI drafts quotes grounded in live gold prices and your catalog. Customers get reservation requests and appointment bookings—staff approves before sending.
AI agents only suggest what you have. Real-time stock, karat pricing from your feed, and product images—no hallucinations, no wrong promises.
Core operations
Counter-ready sales with barcode speed, reliable receipts, and manager-safe controls.
Clear cash and non-cash flows with shift-safe visibility for end-of-day reconciliation.
Track pieces accurately by branch with clear statuses, searchability, and transfer traceability.
Move stock between branches with accountable handoff and status visibility.
Open, monitor, and close shifts with variance visibility and exportable controls.
Queue-based workflows with safe conflict resolution when connectivity returns.
Attach customers to sales, earn and redeem points, and track a full ledger history.
Manage multiple branches with location-scoped access, transfers, and consolidated reporting.
Generate and print barcode labels for items with customizable templates.
Manufacturing & workshop
Manage bills of materials, work orders, metal issuance/return, yield tracking, and margin analysis for in-house production.
Full work order lifecycle: intake, assessment, parts, quality check, and pickup — with custody chain tracking and incident reporting.
End-to-end scrap purchase workflow: intake, post-burn weighing, payout calculation from live gold prices, and refining management.
Compliance & reporting
Submit e-invoices and e-receipts to the Egyptian Tax Authority with pluggable signing, retry queues, and immutable archives.
Capture customer identities with envelope encryption, configurable thresholds, and suspicious activity reporting.
Comply with Egypt's Personal Data Protection Law: configurable retention, deletion requests, data export, and consent tracking.
Inventory aging, margin waterfall, staff performance, and shrinkage analysis — with scheduled nightly aggregation for fast reports.
Configure payment rails, import settlements, and run reconciliation to match POS transactions with bank statements.
Issue API keys with granular scopes and rate limits. Subscribe to real-time webhooks for sales, inventory, and customer events.
Infrastructure & security
Non-blocking ESC/POS receipt printing with dedupe and sequential queue.
Daily cloud backups with optional encrypted local retention for operational resilience.
Signed POST policies with strict size and type enforcement plus lifecycle cleanup.
Export your catalog with images into Shopify-compatible CSV — ready for e-commerce.
Governance-first controls: store isolation, role discipline, and auditable operations.
How a typical branch rollout runs
Owner-facing summaries for sales, margin, and cash variance signals.
Repair and production workflows with custody and status tracking.
Structured intake with controlled process checkpoints for branch teams.